Terms of Service

These terms explain how you may use the Blackoak Creative website and the general terms that apply to our services unless a separate written agreement says otherwise.

Who We Are

Blackoak Creative is based at 201 Marine Street, Cwm, Blaenau Gwent, NP23 7SY, United Kingdom. You can contact us at hello@blackoakcreative.co.uk.

Using This Website

You may use this website for lawful business and personal purposes. You must not misuse the website, attempt to bypass security, introduce malicious code, scrape it in a way that harms service availability, or use it to send unlawful, misleading, or harmful material.

Website Content

Website content is provided for general information only. We try to keep information accurate and up to date, but it should not be treated as professional legal, financial, tax, or regulatory advice.

Enquiries, Quotes, And Proposals

Submitting an enquiry does not create a client relationship or guarantee that we can take on the work. Quotes and proposals are valid only for the period stated in them. If no period is stated, they are valid for 30 days.

Project Agreements

Client projects should be confirmed in writing. A proposal, statement of work, email agreement, or invoice may set out the scope, deliverables, timetable, price, payment terms, and any special conditions. If there is a conflict between these website terms and a signed project agreement, the project agreement takes priority for that project.

Client Responsibilities

You are responsible for providing accurate information, timely feedback, required approvals, brand assets, copy, images, account access, and any legal or regulatory requirements specific to your business. Delays in supplying these may affect project timelines.

Payments

Payment terms will be stated in the relevant quote, proposal, or invoice. Unless agreed otherwise, deposits are due before work starts and final balances are due before launch, handover, or publication of final deliverables. Late payment may delay delivery, launch, support, or ongoing work.

Payment Plans

Where we agree a payment plan, you pay a deposit before work starts and the rest in up to 12 equal monthly payments, starting when work begins. There is no interest or extra charge, so you pay the same total as paying upfront. Your site stays on our hosting until the final payment clears, and ownership passes to you at that point. If a payment is missed, we may pause the site after giving notice.

Hosting And Support

Hosting and support starts the day your site goes live and is signed off. The first 12 months are paid upfront. After that it continues month to month until either of us gives 30 days' written notice. It covers hosting, security updates, backups and monitoring. Care plans add small edits each month.

We will give at least 30 days' notice of any price change. If a hosting invoice goes unpaid, we may pause the site after giving notice. If you leave, we will hand over your site files and help you move your domain.

Changes To Scope

Work outside the agreed scope may require a new quote or written approval before it is carried out. This includes extra pages, new features, additional revisions, integrations, content work, emergency fixes, or support beyond the agreed allowance.

Third-Party Services

Many projects rely on third-party services such as hosting, domains, analytics, payment providers, booking systems, email platforms, plugins, fonts, stock assets, CRM systems, or AI tools. Those services may have their own terms, prices, limits, privacy notices, and availability. You are responsible for third-party charges unless agreed otherwise.

Intellectual Property

You must have the right to use any content, images, logos, fonts, data, or materials you provide. Unless agreed otherwise, once we have been paid in full, you own the bespoke design, code and content we create for your project.

We keep ownership of pre-existing tools, templates, libraries, know-how, reusable code, design systems and internal processes, and you get a permanent licence to use any of them that form part of your site. We may also show completed work in our portfolio unless confidentiality has been agreed.

Client Portal

If you are given access to a client portal, you must keep access links and keys secure. Do not upload unlawful, harmful, infringing, or sensitive material unless we have agreed that it is necessary for the project and suitable safeguards are in place.

Confidentiality

Each party should keep non-public business information confidential and use it only for the relevant project or service relationship, unless disclosure is required by law or agreed in writing.

Warranties And Results

We aim to provide services with reasonable care and skill. We do not guarantee specific rankings, traffic, sales, enquiries, platform approvals, uptime, third-party performance, or commercial outcomes unless expressly agreed in writing.

Liability

Nothing in these terms limits liability where it would be unlawful to do so. Subject to that, we are not liable for indirect losses, loss of profit, loss of revenue, loss of data, or losses caused by third-party services, client-supplied materials, or unauthorised changes made after handover.

Privacy

We handle personal information as described in our Privacy Policy and use cookies and similar technologies as described in our Cookie Policy.

Governing Law

These terms are governed by the laws of England and Wales. The courts of England and Wales will have jurisdiction unless a mandatory rule says otherwise.

Changes To These Terms

We may update these terms from time to time. The latest version will be published on this page.